Terms and Conditions

Last updated: [Insert Date]
These Terms and Conditions (“Terms”) govern your use of the HALFNOOR LTD platform (the “Platform”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

Who We Are

HALFNOOR LTD is a company registered in England and Wales under company number [Insert Company Number], with its registered office at [Insert Registered Address]. Our VAT number is [Insert VAT Number].

We operate an online marketplace that connects customers with halal food vendors across the United Kingdom. We also facilitate delivery through integrated partners (Deliveroo, Just Eat, Uber Eats) and operate a commission-based payout system for vendors.

Definitions

  • “Customer” means any individual who places an order through the Platform.
  • “Vendor” means a restaurant, food shop, caterer, or home kitchen that lists products on the Platform.
  • “Driver” means a person who delivers orders on behalf of Vendors or through a delivery partner.
  • “Products” means the food and drink items listed by Vendors on the Platform.
  • “Services” means the online marketplace and related features provided by HALFNOOR LTD.
  • “Commission” means the percentage fee deducted from each completed order by HALFNOOR LTD as set out in the Vendor Agreement.

Account Registration

You must be at least 18 years old to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must provide accurate, current, and complete information during registration and keep it updated.

We reserve the right to suspend or terminate your account if you breach these Terms or if we reasonably believe your conduct harms the Platform or other users.

Orders and Payments

  • When you place an order, you enter into a contract directly with the Vendor for the supply of food. HALFNOOR LTD acts as an intermediary and is not a party to the food supply contract.
  • Payment is processed securely through Stripe or other payment providers. We do not store card details on our servers.
  • Prices displayed include VAT where applicable. Delivery fees and service charges are shown clearly at checkout before you confirm your order.
  • All prices are in British Pounds (GBP).
  • The total price you pay includes the cost of the Products plus any applicable delivery fee and service charge. HALFNOOR LTD retains a commission from the Vendor’s earnings as agreed in the Vendor Agreement.

Delivery and Pickup

  • Delivery times are estimates provided by the Vendor or delivery partner. Delays may occur due to traffic, weather, or other external factors. We are not liable for delays caused by circumstances beyond our reasonable control.
  • You must provide accurate delivery address and contact details. Risk in the food passes to you upon delivery or pickup.
  • Where delivery is fulfilled by an external partner (Deliveroo, Just Eat, Uber Eats), their own terms and conditions may also apply to the delivery service. We will make this clear at checkout where applicable.
  • If you choose pickup, you must collect your order within the time specified by the Vendor. Uncollected orders may be disposed of, and no refund will be given.

Cancellations and Refunds

  • As food is perishable and prepared to order, you do not have a statutory 14-day right to cancel once your order has been accepted by the Vendor. This is consistent with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  • If you wish to cancel before the Vendor has started preparing your order, please contact us immediately. Cancellation may be possible at the Vendor’s discretion.
  • If your order is incorrect, missing items, or of unsatisfactory quality, you must report it to us within 24 hours of delivery or pickup. We will investigate and, where appropriate, arrange a refund or replacement.
  • Refunds are processed through the original payment method within 5–10 working days.
  • We reserve the right to refuse refunds where there is evidence of misuse or repeated complaints.

Ratings and Reviews

  • After completing an order, you will be prompted to rate the Vendor on a scale of 1 to 5 stars and may leave a written review.
  • Reviews must be honest, accurate, and not contain defamatory, offensive, or misleading content. We reserve the right to remove any review that breaches these requirements.
  • We may display aggregate ratings and individual reviews on Vendor profiles. Ratings are based on verified completed orders only.
  • Under the Digital Markets, Competition and Consumers Act 2024, fake reviews and misleading endorsements are prohibited. We take steps to detect and remove fake reviews and will not publish incentivized reviews that misrepresent the customer experience.

Halal Certification

HALFNOOR LTD displays two levels of halal certification:

  • Green (Externally Certified): The Vendor has provided a valid certificate from a recognised halal certification body (e.g., HMC, HFA). The certifying organisation, certificate number, issue date, expiry date, and products covered are displayed on the Vendor profile.
  • Yellow (Self-Declared): The Vendor has signed a declaration confirming their food is halal, provided the identity of their meat supplier, and supplied supporting evidence. This is verified by our admin team but is not externally certified.

Halal labelling in the UK is voluntary. Where a halal claim is made, it must be accurate and not misleading, in accordance with general food labelling law and the Food Safety Act 1990.

HALFNOOR LTD takes reasonable steps to verify certification claims but is not itself a halal certification body. We are not liable for any misrepresentation by a Vendor. We will investigate any complaint about false halal claims and may suspend or remove the Vendor.

If you have a specific dietary requirement or concern, you should contact the Vendor directly before ordering.

Allergen Information

  • Vendors are legally required to provide information on the 14 specified allergens: celery, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, peanuts, sesame, soybeans, sulphur dioxide/sulphites, and tree nuts.
  • Allergen information is provided by Vendors and displayed on product pages where available. You should always check with the Vendor directly if you have a severe allergy.
  • HALFNOOR LTD is not liable for allergic reactions where the Vendor has provided accurate allergen information or where you have failed to check with the Vendor.

Vendor Terms

  • Vendors must register through the Platform and provide accurate business information, including halal certification or declaration, food hygiene rating, and payment details.
  • Vendors must comply with all applicable UK food safety, hygiene, and labelling laws, including registration with their local authority and compliance with the Food Information Regulations 2014.
  • Vendors must maintain the quality and safety of their products and honour orders accepted through the Platform.
  • Vendors agree to the commission rate set by HALFNOOR LTD, which is deducted from the gross order value before the Vendor’s balance is calculated.
  • Vendor balances are calculated from completed orders only (WooCommerce status “Completed”). Payouts are made via Stripe to the Vendor’s connected account.
  • HALFNOOR LTD may suspend or terminate a Vendor’s account for breach of these Terms, failure to maintain halal certification, poor hygiene ratings, repeated customer complaints, or any conduct that harms the Platform’s reputation.
  • Suspended Vendors cannot log in, access their dashboard, or process orders. They will be notified by email.

Commission and Payouts

  • HALFNOOR LTD charges a commission on each completed order. The current commission rate is displayed in the Vendor Dashboard and may be updated from time to time with notice.
  • The Vendor’s balance is calculated as: Gross Sales − Admin Commission − Amounts Already Paid.
  • Payouts are initiated by the admin through the Platform and sent via Stripe to the Vendor’s connected account.
  • Vendors are responsible for their own tax obligations on earnings received through the Platform.
  • Payouts are subject to Stripe’s terms and conditions and may be delayed if Stripe requires additional verification.

Limitation of Liability

  • To the maximum extent permitted by law, HALFNOOR LTD shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform.
  • Our total liability for any claim shall not exceed the amount you paid for the order giving rise to the claim.
  • Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.
  • HALFNOOR LTD is not liable for the acts or omissions of Vendors, including food quality, safety, or halal compliance. Your contract for food supply is with the Vendor, not with HALFNOOR LTD.

Intellectual Property

All content on the Platform (excluding Vendor content) is owned by HALFNOOR LTD and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

Termination

We may suspend or terminate your account if you breach these Terms or if we reasonably believe your conduct harms the Platform or other users. You may close your account at any time by contacting support.

Changes to Terms

We may update these Terms from time to time. Continued use after changes constitutes acceptance. We will notify you of material changes by email or through the Platform.

Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before taking legal action, we encourage you to contact us to resolve any dispute informally.

Contact

If you have any questions about these Terms, contact us at:
Email: info@halfnoor.com
Post: HALFNOOR LTD, [Insert Registered Address]

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